Outsourcing to India: the offshore advantage

Pt. 1: First Impressions

Indian History and Religion

The nature of Indian religions

Caste

Epic history

British Raj

Gandhi and the quest for independence

Nehru and partition

After the British

Contemporary Indian Politics

Attitude to government

Present administration

The politics of outsourcing

Other current issues

Possible future directions

Culture and Food

Bollywood

Music and literature

Indian food

Domestic Travel

Air travel

Rail

Roads

Security Concerns

Natural disasters

Pakistan and Kashmir

Nuclear arms

Al-Quaeda

Nationalism and border disputes

Risk mitigation

Recent events

Pt. 2: The Outsourcing Drivers

Government policy

Globalisation and the knowledge economy

Technology

Corporate strategy

The Major Industry Players in India

Infosys

Wipro

Tata Consultancy Services (TCS)

The foreign invaders

The BPO market

Progeon

Wipro spectramind

ICIClone source

Ownership Models andPartnership

Direct investment

Outsourcing

Partnership

The Major Outsourcing Locations

North and West India

South India

Delhi

Mumbai

Pune

Kolkata

Bangalore

Hyderabad

Chennai

Industry Associations and Research Bodies

Outsourcing research and trade associations

Government and NGO research

Corporate research

Media

Internet

Books

Pt. 3: How to organise the outsourcing process

Outsourcing Objectives

Deriving objectives

Common objectives

Implications of measuring objectives

No objectives, no future?

Destination India

Framework for Comparison

Location for comparison

Location attractiveness

People attractiveness

Gartner research country ratings

The Competition

Outsourcing Flavours

Process requirements

Tactical outsourcing

Strategic outsourcing

Transformational outsourcing

Business process outsourcing

variant services

Success Criteria

Everything in the right place

Design metrics for results

Design KPIs for the future

Relationship building

Benchmark the service

Vendor Selection

The critical path to finding the right vendor

Common mistakes

Legal Contract Arrangement

Key considerations

Pitfalls

Quality and the Service Level Agreement

Quality methodologies

Service level agreement

Define the scope

Migration & Knowledge Transfer

Cultural awareness

Leadership

Language and meeting behaviour

How to empathise with Indians

Achieving cultural comfort

Culture and Communication.- Adapt the Organisation

Outsourcing as corporate strategy

Retaining your edge

If it is broke, then do fix it

Risk and potential issues

Employee Transition and Exit Management

Understand the fear

Communication

Plan the transition.