List of Figures and Tables
Prologue: Barking up the Wrong Tree?
Chapter 1. 2007: The Year of the Recall
Chapter 2. Toy Recalls: Up, Up, and Up
Chapter 3. Toy Recalls and China: The Twain that Always Meet?
Chapter 4. China's Toy Recalls: The High Cost of Low Price?
Chapter 5. Toys Made in China, but Designed in...?
Chapter 6. More Players and More Recalls
Chapter 7. Slow to React in a Fast-Paced World
Chapter 8. More Recalls and Even More Harm
Chapter 9. Increasing Recalls, Decreasing Remedies
Chapter 10. Managing Recalls: Before and After
Chapter 11. Managing Recalls: Everybody's Business
Epilogue Accelerating Cars, Contaminated Medicines, and Continuing Recalls
Appendix Toyota's Troubles-A Timeline
