The shock of the news: media coverage and the making of 9/11

Introduction : understanding public drama

News as public drama : the era of the endless news cycle

Making public drama : telling a good story

Framing September 11 : overview of the media and audience's response

Seeking sense amid the shock : the coverage on September 11

The drama is in the details : dramatic amplification at ground zero

A nation's tragedy : cultivating emotionality at ground zero

America's heroes : New York firefighters in the spotlight

To the stars go the spoils : moral currency and the FDNY

September 11 and beyond : public drama in the twenty-first century.