Reference and information services: an introduction

Introduction to reference and information services

Determining the question : in-person, telephone, and virtual reference interviews

Finding the answer : basic search techniques

Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources

Answering questions about anything and everything : encyclopedias

Answering questions that require handy facts : ready reference sources

Answering questions about words : dictionaries, concordances, and manuals

Answering questions about events and issues, past and present : databases (and indexes)

Answering questions about health, law, and business : special guidelines and sources

Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides

Answering questions about the lives of people : biographical information sources

Answering questions about government and related issues : government information sources

When and how to use the internet as a reference tool

Readers' advisory services

Reference services for children and young adults

Information literacy in the reference department

Ethics in reference

Selecting and evaluating reference materials

Reference as programming

Managing reference departments

Assessing and improving reference services

Reference 2.0

The future of information service.